There’s growing dissatisfaction across all sectors and industries, and the discontent is multi-generational. The research on all this is clear. People don’t quit jobs, they quit managers who lack interpersonal skills. And the cost of all this turnover is higher than we may fully realize.
Replacing a mid-level manager costs, on average, 150% of a worker’s salary. In industries such as math, sciences, healthcare and tech it costs far more than that to replace almost any skilled worker.
When we account for the costs of recruiting and onboarding a replacement, and the lost productivity that occurs in the interim, the full cost can run as high as a million dollars per resignation.
If this keeps up, many businesses are unlikely to survive.
It’s time to rethink business culture from the ground up.
Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center tells us that only 15% of job success actually comes from technical skills and knowledge (hard skills). Believe it or not, 85% of an employee’s impact comes from having well‐developed people skills.
Heavy hitting human resource firms such as Gartner, academics like the Harvard Business Review, and publications such as the New York Times and Wall Street Journal are all calling for coaching skills to supplement hierarchical management practices as we know them today.
Employees at every level of an organization need concrete frameworks to embody the behaviors and communication skills that are required for the everyday enactment of organizational values. This is what leads to the reinforcement of a strong and positive company culture, which in turn drives employee retention and higher levels of productivity.
Coach training arms workers with the tactical “how” behind what it means to create a culture of positive engagement. It provides evidence-based skill building in interpersonal effectiveness, including valuable skill development in areas such as:
- Personal presence and self-awareness
- Listening with the intent to understand
- Appreciative inquiry
- Effective summation and finding the bottom line
- Tapping into underlying values and motivations
- Identifying and addressing internal biases
- Techniques for empowering others versus micromanaging
- Holding a concurrent view of the self, others, and the wider world
- Mastering the use of empathy in relationship management
An ICF Coaching Certification is a valuable, visible and viable professional certificate that provides surety for an employer that a worker has been trained, supervised, and certified in the interpersonal skills that are necessary to engage in a culture that is values driven, supporting employee engagement and retention.
For individual employees, now it’s time to showcase to your boss what coaching can do to improve your organization, impact the bottom line, and create a culture of excellence across the board. Lumia Coaching offers an online coach training program that can help enhance your career. And if you'd like company support in paying for your education, take a look at this resource guide for tips and insights on how to make the case.
For employers, Lumia Coaching offers custom, virtual ICF Coaching Certifications to train individuals within your organization in the specific behaviors required to enact shared values. An investment in training of this nature is a prudent move toward reducing talent loss and employee burnout now and in the future. To learn more, contact us to request a meeting with Lumia CEO Noelle Cordeaux.
Ready to Get Started?
Coaching is a rapidly growing field that is continuously evolving. Even for seasoned managers, there’s always more to discover. If you’ve not already earned your coaching certification, there’s no better time than now to begin. Grounded in science, Lumia’s ICF accredited coach training program features authentic instructors, a robust curriculum, and fellow students dedicated to becoming a collective force for good.